Head of Client Insights & CRM

Your mission

• To follow and analyze market and client trends in order to adapt action plans;
• To develop and deploy new tools to improve client experience;
• To consolidate and develop strategic recommendations that will drive cross-functional initiatives;
• To be at the center of exchanges amongst different teams, you will become the main point of contact in the Commercial, Brand, Product and Digital departments;
• To present results and recommendations to various stakeholders in order to contribute to the future of the brand.

Your profile

• You have at least 10 years' experience in a similar position with managerial experience;
• You have developped and deployed new strategies in the past;
• You are known for your strong analytical skills and your capacity to bring people together;
• Your are fluent in French and in English in order to communicate with your colleagues at HQ and in affiliates.