E-Commerce operations intern

your missionS

Support the daily operations of the European E-commerce platform

• Respond to stock availability requests coming from our Sales Ambassadors.
• Manage a portfolio of orders: Provide lead times, track payments, release/cancel orders, etc.
• Own necessary stock transfers.
• Leverage and report from weekly operations meeting of Richemont to ensure seamless collaboration with our stakeholders (Warehouse, Transport Team, Operations, Business Development, Anti-Fraud, etc.) and ignite new opportunities.
• Report dysfunctionalities and bugs to the Digital / IT teams.  

Support ecommerce transformation acceleration

• Gather and leverage insights from online and CRM to support CRC business intelligence.
• Build golden rules to support CRC in achieving goals in revenue, qualitative KPIs and clienteling objectives.
• Take part to the animation of the E-Commerce community, building reports to share highlights and best practices.
• Implement some projects that aim at creating new sales opportunities. 

your profile

• You are looking for an internship as part of your studies (Master/Bachelor’s degree in business) and you have a strong interest in the luxury industry. International exposure and a first experience in sales will be a plus.
• You are fluent in French and English including excellent writing skills in both languages, and you have knowledge of SAP and Excel.
• You are known for your curiosity, your organizational skills, you are solution-oriented and a team player.