Operations Director

your missions

• Agilely structures, leads and adapts team organization in close collaboration with management, human resources and head office departments.
• Clearly assigns roles and responsibilities so that all tasks are carried out efficiently and performance targets are met.
• Ensures that tasks are properly planned to provide optimum support for the sales and customer experience teams, and that deadlines are met.
• Orchestrates schedules in line with boutique’s needs (match-to-traffic) and ensures rigorous management of work and rest times.
• Effectively communicates the boutique's objectives and priorities and implements them at both collective and individual levels.
• Recruits, integrates and supervises their team, developing their skills with the help of individual development plans and measurable objectives according to the processes and tools established by the Maison.
• Ensures that everyone's skills, contributions and performance are in line with business expectations and the company's ambitions.
• Co-construct coaching and training strategies with management and other divisions.
• Regularly addresses individual development issues, provides feedback and builds individual development plans.

your PROFILe

• Master's degree or equivalent
• 10+ years Retail experience in managing and developing large teams
• Strong leadership, communication and management skills with a flair for business and customers.
• Knowledge of the luxury goods industry and the jewellery and watchmaking sectors is a plus.
• Strong organisational skills and long-term vision.
• Strong expertise in clienteling and handling VIP clients.
• Performance culture and results orientation.
• Excellent analytical skills and understanding of retail productivity levers.
• Experience in an international environment.
• Fluency in German and English.
• Strong digital skills and an interest in new technologies and media.
• Strong interpersonal skills.
• Willingness to work weekend shifts and travel for training, customer events, etc. as required.