Deputy Manager

your missions

Sales and Operational Support

• Assist the Boutique Manager in achieving sales targets and operational objectives
• Set and agree on team goals, monitor their progress, and integrate them into individual development plans
• Provide support to the team to ensure the achievement of both personal and boutique goals

Team Leadership and Communication

• Establish and maintain strong, effective relationships with the team and HQ departments
• Organize regular team briefings to discuss objectives, strategies, plans, and events, ensuring alignment with business opportunities
• Motivate and energize the sales team to continuously deliver an exceptional customer experience

Merchandising and Stock Management

• Ensure products are properly displayed and comply with company guidelines, including visual merchandising standards
• Manage stock replenishment processes to ensure accuracy and regularity

Training and Development

• Help build a winning team by fostering passion for the products and empowering employees to reach their full potential
• Support the Boutique Manager during performance reviews, evaluations, and team coaching
• Ensure all team members are fully trained and informed on the company’s IT systems (e.g., POS systems, back-office, inventory transfers, etc.)

Customer Service and Experience

• Strive to set a benchmark for customer service and in-store experiences
• Continuously support the team in delivering the best possible service to exceed customer expectations

Administration and Reporting

• Assist with team performance reviews and ensure clear, effective communication at all times

your Profile

• Vocational training in sales (CFC) with several years of experience in luxury boutiques, ideally in watchmaking
• Proven experience in team management
• Excellent interpersonal skills and customer focus
• Knowledge of the local market with an established network of clients or partners
• Strong sales and negotiation skills
• Business acumen and ability to work autonomously and collaboratively
• Capability to coach, motivate, and lead a team effectively
• Exceptional planning, organizational, and communication abilities
• Entrepreneurial mindset with a sense of urgency and accountability for results
• Creativity and problem-solving skills to achieve outstanding results
• Fluency in German and English is essential
• Knowledge of other languages is an advantage