Omnichannel Operations & Performance Intern

Your mission

• Accompany the Retail Excellence Manager in her daily mission to centralize markets feedback and requests
• Be a key point of contact for HQ and European markets
• Be in charge of creating a referring guide for Cartier Europe Retail Operations essentials (Boutique supply orders, daily operations requirements, golden rules) 
• Assist in the implementation of new retail processes and best practices
• Coordinate the Commercial Department by organizing meetings, writing minutes, following up on all ongoing projects and initiatives with the markets, and helping with administrative tasks
• Support on performance & reporting as well as Omnichannel topics, including Wholesale & external network
• Conduct mystery shopping sessions to bring valuable insights from the competitive luxury world
• Be responsible for the monthly Europe Commercial Newsletter on Worldwide news about Network evolution (boutique openings or closings), digital innovations, top management evolution, special events or client activations…
• Identify operational inefficiencies and suggest improvements

YOUR PROFILE

• Currently enrolled or graduating from a Bachelor or Master’s in Business Administration or equivalent
• Mandatory Internship agreement from university
• Passion for luxury retail, experience in a luxury retail store is a strong asset
• Proactive mindset and solution-oriented
• Excellent communication and interpersonal skills
• Fluent in English, French a plus
• Ability to multitask, work with various audiences, and thrive in a fast-paced environment
• Strong presentation skills including development and delivery of various formats to executive audiences
• Strong digital skills and knowledge