Client marketing platform program Manager

Your missions

• Defining the strategic orientations for the Client Marketing Platform with the ultimate goal of maximizing engagement with clients and potential clients.
• Coordinating a team of business owners, to ensure the consistency and the coordination of delivery and maintenance for the different products of the Client Marketing Platform.
• Managing a team of two business owners in direct report and one external consultant
• Create and maintain a joint ambition on the development of the platform
• Performance assessment of the platform and roadmap maintenance
• Be the point of contact for RIC Group Platforms teams and LNR Engage
• Contribute to strategic and transversal presentations (Strategic Plan, Committees with C-Level, Maison Seminars..)
• Ensure a seamless collaboration and coordination between Business Owners
• Have a global overview of the maintenance and improvements requests for prioritization including roadmaps with Group Tech
• Oversee interdependencies and mutual impacts
• The Client Marketing Platform Program Manager is responsible for gathering the priorities and needs of the Business Owners and assessing them in the overall interest of the program to maximize engagement and ensure compliance.

Your profile

• Experience: minimum 10-12 years of experience in CRM, Marketing Technologies (Salesforce or equivalent) or Digital Agencies
• Languages: English & French
• Leadership and management skills
• Exceptional time management, facilitation, and organizational skills
• Change management
• Ability to set & articulate a strategic vision for complex programs
• Influencing and transversal management skills
• Experience In Client Data & Digital Marketing processes
• Analytical and innovative mindset with problem-solving skills
• Client-oriented
• Result-oriented
• Great interpersonal and communication skills
• Ability to interact with a wide variety of people
• Strong internal communication skills
• Flexibility and independent working style
• Expertise in Luxury Retail Industry is a plus