CRM Specialist

your missions

• Implement and promote a CRM-driven culture at headquarters and through markets
• Onboard and train users (HQ, markets, and boutiques) on CRM best practices tailored to their roles
• Monitor boutique and market activities within the CRM, including contact registration, clienteling, event management, and follow-ups
• Develop clienteling tools: create templates, define customer journeys and strategies, and compile client lists for personalized outreach
• Support the creation of newsletters for boutiques and global launch campaigns
• Provide daily technical support to users worldwide
• Ensure data quality by working closely with key users and identifying system issues
• Ensure timely and accurate responses to customer inquiries
• Share best practices and data insights across markets and functions
• Prepare monthly reports and analyses on CRM performance and retail activities
• Identify potential CRM enhancements with key users and collaborate with the Product Owner to implement improvements
• Manage the CRM user database, including role assignments and access levels

your Profile

• Successful experience working with a CRM in a luxury environment
• Experience in a luxury front-office environment (e.g., boutique or hospitality)
• Analytical skills with the ability to identify and propose improvement opportunities
• Fluent in French and English (additional languages are a plus)
• Ability to work effectively with international stakeholders and influence without direct authority
• A collaborative, adaptable mindset with a strong team spirit and a proactive attitude
• A curious and eager learner with a passion for continuous development