Commercial Trainer

your missions

• Deliver engaging training sessions on product knowledge, sales techniques, and client experience.
• Executes trainings for the retail and office population according to the local training plan.
• Supports in-class training with “in the field” follow ups.
• Delivers relevant training to increase levels of knowledge with external boutiques/partners.
• Support the organization of trainings according to the local training plan (training venues, logistics, etc. as required to achieve an efficient and coherent development experience).
• Manage and distribute training materials as required for each program, including new eLearning).
• Identify future training needs.
• Ensure effective follow-up on training to reinforce learning and drive performance.
• Provide individual coaching to the boutique team members both directly and via the Boutique Managers and Sales Managers (where present) to enhance quality of client experience, selling and service skills.
• Mentor and coaches staff by providing feedback and suggestions of how skills can be further developed and/or enhanced.
• Builds a dynamic coaching plan in collaboration with Boutique Managers and the L&D Manager, according to business priorities and individual team members’ development needs.
• Ensures coaching follow ups in collaboration with Boutique Managers.
• Designs and implements the necessary tools and frameworks for effective coaching.
• Curate or adapt international retail training content as required (according to local needs).
• Monitor and promote online training tools across the retail community.

your profile

• 5 years of experience in training delivery.
• Experience working in a luxury jewelry or watch boutique.
• Excellent knowledge of MS Office.
• Full professional proficiency in English and either French or German (spoken and written).
• Having ability to deliver informal and formal training sessions.
• Creating positive learning culture.
• Enabling others/organization to improve their ability to set goals, take action, and maximize strengths.
• Creating awareness and implementing a coaching and feedback oriented culture.
• Being able to curate and select the right content based on training needs.
• Being able to adapt the content based on local priorities.
• Being able to develop relevant tools for training sessions (coaching cards, hand-outs).
• Being able to analyze development gaps and propose solutions to reduce them.
• Evaluating results and monitoring change.
• Strong public speaking and facilitation skills, able to engage diverse audiences
• Excellent communicator
• Proficiency in digital tools (e-learning platforms, PowerPoint, content curation)
• Empathy
• Results oriented
• Works autonomously with strong organizational skills
• Curiosity to improve his/ her own ability & knowledge
• Very good general education and sense for etiquette
• Organization skills, rigor, service focused, flexibility, availability, team spirit
• Computer skills
• Fluency in English and French or German