Client Data & Reporting Specialist

your mission

• Act as the Maison’s specialist in terms of Client Data by ensuring a strong understanding of the Client data flows from one system to another (Salesforce Service Cloud, SAP, Google Cloud Platform).
• Ensure the continuous development of the Client 360 View through Salesforce Service Cloud and front-end clienteling applications is as relevant, reliable and up to date as possible.
• Centralize the Maison’s needs, prioritize the change requests with the relevant Group Product Owners and ensure a smooth testing, validation and release process.
• Collaborate with HQ Departments and Regions to maximize qualification.
• Collaborate as well with HQ Departments and Regions to ensure flawless tracking of all the Client interactions: Boutique activations, Maison events, gifting, etc. 
• Implement state-of-the-art Client reporting and Client performance monitoring capabilities within our Maison ecosystem: e.g. Event performances, Clienteling performances, gift tracking, etc.
• Ensure adoption of our reporting ecosystem across the organization (Markets, HQ, Management).
• Support the CRM Team in performing deepdive Client Analyses.
• Support our Client Activation in designing the most efficient Campaigns and Journeys 

your profile

• You already have a successful 1- to 3-year working experience in data management and client reporting
• You are ideally familiar with Retail environments
• Your interpersonal and communication skills allow you to interact with diverse stakeholders effectively
• You master Microsoft Excel and have a proven command in Google Looker Dashboards or similar reporting tools (PowerBI, Tableau, etc.)
• Experience with BigQuery and programming or statistical languages is a plus (Python, R)
• Experience with Salesforce Service Cloud is a plus
• Fluent in French and English